Return, Exchange & Refund Policy

At Acoustic Yard, we want our customers to shop with confidence. Please review the following policy regarding returns, exchanges, defective products and warranty claims.

In-Store Purchases

For purchases made at an Acoustic Yard showroom, change-of-mind refunds are not offered.

Requests for an exchange must be submitted within 24 hours of purchase by email or written WhatsApp message.

To be eligible for an exchange, the product must:

• Be unused and in its original condition.

• Include the original packaging, accessories, manuals and any supplied items.

• Show no signs of use, installation, modification or damage.
  

Acoustic Yard reserves the right to decline an exchange if these conditions are not met.

Online & Distance Purchases

For products purchased online or through other distance-selling methods, customers may request cancellation or return within 10 days of receiving the product, or within any longer period required by applicable Lebanese consumer protection law.

Returned products must be unused and returned in their original condition with all packaging, accessories and supplied items, unless the return relates to a defective or non-conforming product.

Return delivery costs for a change-of-mind return are generally the responsibility of the customer, except where otherwise required by law or where the product delivered was defective, damaged or incorrect.

Defective, Damaged or Incorrect Products

If you receive a product that is defective, damaged, materially different from what was ordered, or does not conform to its stated specifications, please contact Acoustic Yard as soon as possible.

Our team will inspect the product and, where applicable, arrange an appropriate repair, replacement or refund in accordance with the product's warranty and applicable Lebanese consumer protection law.

Your statutory rights regarding defective or non-conforming products are not affected by our change-of-mind return conditions.

Products That Cannot Normally Be Returned or Exchanged

Unless defective or otherwise required by law, returns or exchanges may not be accepted for:

• Products that have been used, damaged or modified after purchase.

• Special-order or customized products.

• Installed strings or other consumable products once opened or used.

• Products with missing packaging, accessories, manuals or supplied components.

• Sealed products that cannot reasonably be resold once opened for hygiene or licensing reasons.

• Products damaged through misuse, improper handling or incorrect installation.

Warranty Claims

A warranty claim is different from a change-of-mind return.

Products covered by an applicable manufacturer or Acoustic Yard warranty will be assessed according to the relevant warranty terms. Depending on the issue, the appropriate solution may include diagnosis, repair, replacement or another remedy required by law.

Refunds

Where a refund is approved or legally required, it will be processed using the original payment method where reasonably possible.

Original delivery charges and return shipping costs may not be refundable for change-of-mind returns, except where required by law or where Acoustic Yard supplied an incorrect, damaged or defective product.

How to Request a Return or Exchange

To submit a request, contact Acoustic Yard by:

Email: info@acousticyard.com
WhatsApp: +961 81 735 842

Please provide your name, order or invoice details, the product concerned and the reason for your request.

This policy does not limit any rights granted to consumers under applicable Lebanese consumer protection law.